Increasingly, organizations want to get started with IT. Reasons to digitize include process improvement, improved competitiveness and making the organization scalable (Salesforce, 2019). However, many of these goals can only be realized if performance management is properly designed so that your processes and people are aligned with the set goals. From our Performance Management expertise, we help our customers in the area of performance management. This time we would like to take you through the lessons learned by two Supply Value consultants in setting up performance management in IT organizations.
In this case study, two of our consultants shine their light on how performance management works best within an IT organization. The IT organization within a company or organization is responsible for ensuring that IT contributes optimally to the success of the business. They do this based on their own experience with recent clients. One consultant was involved in supporting and supervising a project for the implementation of a new IT system for the primary process. He was involved from workshops on the design of the IT system to coordinating and planning the conversion migration to the new system. The other consultant was involved in changing the IT organization, outsourcing some of the IT tasks and transforming the current organization into a directional organization.
Curious about how setting up performance management in an IT organization works in practice? Then download the entire case below.
